We guarantee your satisfaction!

You have 14 days from the receipt of goods to return your items. Should you request an exchange or refund, all items must be packaged in their original packaging, intact and accompanied by all possible accessories, instructions and documentation and returned to the following address

Prismaflex UK
units 1 & 2, Newhaven Industrial Park,
Beach Road, Newhaven,
East Sussex, BN9 0BX

The Buyer is responsible for the direct costs of returning the goods. For more information on exercising your right of withdrawal and refund, please see our Terms of Use which are regularly updated. More information is available in Part 6, Withdrawal.

If you have any questions, you can also contact our Customer Service team on +44 (0) 1273 611 172 or by e-mail using the contact form.